Privacy Policy

Ceramica del Conca S.p.A.

Ceramica del Conca S.p.A. thanks you for taking the time to visit this section of our website. Your privacy is very important to us. To safeguard it effectively, we are providing you with this privacy policy statement, which contains information regarding the type of data collected online and the various ways you can manage the collection and use of these data on the website.

This privacy policy statement is provided pursuant to the new EU Regulation 2016/679 (GDPR), Italian Legislative Decree no. 196/2003 - Personal Data Protection Code, and Legislative Decree no. 201 of 6 December 2011, to all those who interact with the Ceramica del Conca S.p.A. web services, accessible by computerised communications through the address, which is the home page of the official website of Ceramica del Conca S.p.A.

Your data will be processed in compliance with current European and Italian data protection regulations and with the specific local regulations applicable on each occasion for processing performed outside Italy, and with the principles and general rules of conduct contained in the Ceramica del Conca S.p.A. Code of Ethics.

1. Types of data processed and the sources.

1.1 Data acquired automatically

The software procedures which operate the website acquire some personal data the transmission of which is implicit in the use of Internet communications protocols, and save them in log files. These data are not collected for association with identified data subjects, but by their very nature, when processed or associated with data held by third parties, they might allow users to be identified. This category includes the IP addresses or domain names of the computers used by users who log onto the Site, the addresses in URI (Uniform Resource Identifier) notation of the resources requested, the time of the request, the method used when submitting the request to the server, the size of the file obtained in reply, the numerical code indicating the server’s response status (concluded successfully, error, etc.) and other parameters relating to the user’s operating system and IT environment, starting and destination pages, navigation index and identifying behaviours during viewing of the site’s pages. These data are used for the sole purpose of obtaining anonymous statistical information concerning use of the Site and to check that it is operating correctly. The data may be used to identify those responsible in the event of IT crime against the site, only on the request of the relevant supervisory authorities.

1.2 Data contributed voluntarily by the user

The optional, explicit, voluntary dispatch of email to the addresses provided on this site leads to the subsequent acquisition of the sender’s address, necessary in order to reply to the enquiry, and any other personal data included in the message. Ceramica del Conca S.p.A. collects and will process the Personal Data which you contribute directly and voluntarily through the Site when you register on the Site and/or subscribe to the newsletter service of Ceramica del Conca S.p.A., and/or submit a request to our Customer Service, together with any data supplied by compiling the customer form. These data include, for example, your full name, postal address, email address and telephone number. Moreover, the optional, explicit and voluntary sending of emails via the Site and/or to the addresses indicated on the Site entails the subsequent acquisition of the sender’s address, which is necessary to reply to requests, as well as any other personal data included in the message sent.


2. Cookies

The only Cookies used on the site are technical cookies, used to enable browsing or to provide a service requested by the user. They are not used for any further purposes and are installed directly by the site’s owner in accordance with article 122, para 1 of the Italian Data Protection Law (in its current wording, introduced by Legislative Decree no. 69/2012). Technical cookies may also be used without the consent of the data subject.

In its Opinion 04/2012 (WP194) on Cookie Consent Exemption, the European body to which the Data Protection Authorities of the Member States belong (the Article 29 Working Party) rules that it is not necessary to acquire the user’s prior, informed consent for the following types of cookies:

user-input (session identifier) cookies with lifespan of one session, or persistent cookies with lifespan of only a few hours in some cases;

authentication cookies, used for the purposes of authenticated services, with lifespan of one session;

user-centric security cookies, used to detect authentication abuses, with limited persistent lifespan;

multimedia player session cookies, such as “flash” player cookies, with lifespan of one session;

load balancing session cookies, with lifespan of one session;

persistent cookies for user interface customisation, with lifespan of one session (or not much more).


3. Purposes of the data processing

Personal Data may be used to reply to and satisfy all your requests and thus to manage your relationship with Ceramica del Conca S.p.A. The processing of data for this purpose is compulsory and any failure to contribute, or inaccurate contribution, of any item of information may restrict and/or prevent full use of the functions and services available on the site.


4. Where and how data are processed.

Personal Data will be processed using suitable electronic or other automated, IT and telematic tools, or by manual processing on paper, with logics strictly correlated to the purposes for which the personal data were collected, and in all cases in a manner which ensures their security and confidentiality. Personal Data will be processed by in-house staff of Ceramica del Conca S.p.A. specifically authorised as Data Users, in the context of the fulfilment of their duties, and in some cases by external parties as necessary and/or useful for the execution of the aforesaid purposes (e.g. service providers, IT service maintenance technicians, companies used by Ceramica del Conca S.p.A. for the creation and/or management of marketing campaigns for its products or services, etc.).

Processing of data in relation to web services takes place at the Data Controller’s offices and on the premises of the provider Extera Via Onesto Scavino, 4, 47891 Rovereta, Republic of San Marino.

Type and optional nature of contribution.

The contribution of Personal Data is optional. However, if you wish to contact our Customer Service, you must compile all the fields marked as compulsory in the relative forms. Your data cannot be processed for the purposes referred to in point 3 unless you issue your specific consent. If you refuse to give your consent, the only effect will be that we will be unable to inform you regarding initiatives which might be of interest to you, and/or to send you any other marketing information about Ceramica del Conca S.p.A.’s products, initiatives and events. You may withdraw your consent at any time by writing to Ceramica del Conca S.p.A., Via Croce 8 San Clemente (Rimini) or by email to [email protected].


5. Disclosure and dissemination of data.

As far as is necessary and/or useful for the execution of the aforesaid purposes, your Personal Data may be processed by external parties acting as Data Processors, in the following categories:

associated enterprises of Ceramica Del Conca S.p.A.;

professional firms, consultants and companies which provide assistance and/or consulting, or which undertake services related to and useful for the purposes of the data processing on behalf of Ceramica del Conca S.p.A.

Your data may be transferred abroad in compliance with the relevant legal provisions, including to countries outside the European Union, wherever the Company pursues its interests. Personal Data will not be used for third-party marketing operations and in no case will they be disseminated to unspecified parties.


6. Newsletter

On subscription to the Ceramica del Conca S.p.A. newsletter, the user’s name and email address are added to a list of contacts to whom commercial and marketing information is periodically sent. In order to subscribe to the newsletter, users must be at least 16 years of age and must provide their specific consent. Subscription to the newsletter is not possible without consent to communications.

Ceramica del Conca receives an email with the aforesaid data on subscription to and unsubscription from the newsletter, and it periodically backs up its distribution list.

The newsletter service is provided by MailUp SpA of viale Francesco Restelli 1, Milan (Italy). Like all newsletter platforms, MailUp provides information about who opens the newsletter and clicks the links. Contact personal data are stored on their servers. Ceramica del Conca uses this information to assess whether the newsletters are interesting and useful for their readers.

To unsubscribe at any moment, users have only to click the link at the bottom of each email. After unsubscription, MailUp will conserve the contact data. Users wishing to definitively erase them must send an email to [email protected]. MailUp processes personal data in compliance with EU Regulation 2017/679 (GDPR). The MailUp Privacy Policy is available here.

Access to the personal data requested at the time of registration is only granted to the data users of Ceramica del Conca S.p.A. and of MailUp, in its capacity as external data processor.


7. Data Controller.

The Data Controller is Ceramica del Conca S.p.A. with registered office at Via Croce 8 San Clemente (Rimini), which will process your data in compliance with the GDRP (EU Regulation 2016/679) and Italian Legislative Decree no. 196/2003 as amended - Personal Data Protection Code.


8. Rights of the data subject.

You may exercise your rights under articles 15-22 of the Regulation at any time.


9. Contacts.

Any request relating to your Personal Data concerning this privacy policy statement may be addressed to: Ceramica del Conca S.p.A., Via Croce 8 San Clemente (Rimini), email [email protected]

Ceramica del Conca S.p.A. reserves the right to amend this privacy policy statement at any time. The version published on the Site is the current version.

Last update: May 2018.

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